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FAQ's

All of your questions answered (hopefully). If you can’t find the answer you’re looking for, please contact us for further assistance.

PLACING AN ORDER

How do I place an order?
Can I place an order over the phone?
Can I cancel or amend my order?

PAYMENT & ACCOUNT

How can I pay for my order?
Can I pay in my own currency?
Do I have to pay customs duties or taxes?

DELIVERY & TRACKING

Do you offer free delivery?
I live outside of the UK- how much does delivery cost?
How can I track my order?
What happens if I am not in when the courier tries to deliver my order?

RETURNS, REFUNDS & EXCHANGES

Can I return my shoes if they’re not right or I change my mind?
I bought my shoes from a stockist, can I return them to you?
How do I return my order?
How do I return my order if I don’t live in the UK?
How do I know if you’ve received my return?
How long does it take to receive a refund?

QUESTIONS ABOUT PRODUCTS

How do you measure heel heights?
Why are the soles falling off?
Can I dye my shoes?
Can I change the colour or fabric of a shoe?
Why do my shoes squeak?

SHOE CARE

How do I protect my shoes?
Can I wear my shoes on grass?
How do I clean my leather or suede shoes?
How do I clean my satin shoes?
Why do the soles look marked?
Do you offer a shoe repair service?