Gift Card Terms and Conditions

You may only use your Rachel Simpson gift card to make purchases at www.rachelsimpsonshoes.co.uk. Gift cards are not accepted at any Rachel Simpson stockist or any other online retailer. Your Rachel Simpson gift card should be treated as cash and lost, stolen or damaged cards cannot be replaced.

Your Rachel Simpson gift card or items purchased with it cannot be returned or exchanged for cash. All refunds of goods or services purchased with your Rachel Simpson gift card will be made in accordance with our refund policy. The value of returned goods will be refunded to the original payment method, i.e. items purchased using a Rachel Simpson gift card will be refunded back onto a new gift card.

Where part of the purchase was made with a gift card, this value will be refunded as a gift card and the balance refunded to the original payment method. This does not affect your statutory rights.

Your Rachel Simpson gift card may be redeemed to purchase goods of a higher price than the balance with payment for the difference by another method. Should not all the value be used in a transaction no change will be given but any balance may be applied to future purchases.

Your gift card will automatically expire if it is not used within 12 months (at which point your balance will be forfeited). Gift cards presented after expiry will be treated as void.
Rachel Simpson Ltd will cancel the value of your gift card if we fail to receive payment from the purchaser’s bank or card company for the initial purchase of the card. Further action may be taken where the fraudulent use of a credit card is suspected.

Rachel Simpson Ltd reserves the right to amend the terms & conditions of gift cards at any time where we consider it reasonable and necessary to do so. This includes the cancellation of the gift card if we deem it necessary. 

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