Outside of the UK and EU Rachel Simpson Ltd is not responsible for any customs charges that may apply to the import of goods into your chosen country of delivery. Please note customs charges vary widely between different countries and we have no control over these– they are not covered by the delivery charge.

Please note: we are not able to deliver to PO Boxes as orders are dispatched via courier and require a signature. We are unable to amend address details once you have placed your order.

UK RETURNS

1. We are happy to offer a refund within 90 days (14 days for sale items) of receiving your purchase, providing items are returned in their original perfect condition with no marks or blemishes and with the protective plastic film on both soles. Items must be in their original packaging, which should also be in pristine condition.

2. If you have ordered your shoes through one of our stockists, you should contact them directly before returning your items.

3. Please complete this returns form enclosed in your delivery and include it with your returned items- unfortunately, we are unable to process your refund without it.

4. Please package your items securely and clearly mark the outside of the box as Returned Goods.

5. Items should be returned to: Rachel Simpson Ltd. Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset BH16 6FA

6. The cost of return postage and loss of any items returned to us is your responsibility and we, therefore, recommend that you use a delivery service that insures you for the value of the goods.

7. You will be notified by email once your refund has been actioned. Please allow up to 14 working days depending on the delivery service used.

NON-UK RETURNS

1. We are happy to offer a refund within 90 days (14 days for sale items) of receiving your purchase, providing items are returned in their original perfect condition with no marks or blemishes and with the protective plastic film on both soles. Items must be in their original packaging, which should also be in pristine condition.

2. If you have ordered your shoes through one of our stockists, you should contact them directly before returning your items.

3. Please complete this returns form and include it with your returned items- unfortunately, we are unable to process your refund without it.

4. Please package your items securely and clearly mark the outside of the box as Returned Goods.

5. Items should be returned to: Rachel Simpson Ltd, C/O Alt FineCom Finishing-eCommerce-Logistics GmbH, Otto-Brindl-Strasse 1, Plattling, D-94447, Germany.

6. The cost of return postage and loss of any items returned to us is your responsibility and we, therefore, recommend that you use a delivery service that insures you of the value of the goods.

7. You will be notified by email once your refund has been actioned. Please allow up to 14 working days depending on the delivery service used.

All customs/duty charges must be paid for by you before an item is returned- these should not be charged if you have labelled the box as Returned Goods, however, this is out of our control.

Please note we do not accept International returns from FedEx- please use an alternative courier. All customs / duty charges must be paid for by you before an item is returned- these should not be charged if you have labelled the box as Returned Goods, however this is out of our control.