We do understand that from time to time you may need to return something for an exchange or refund. We are happy to offer an exchange or return within 28 days of delivery*, providing items are returned in their original perfect condition.
Please make sure you include the relevant paperwork with your parcel, otherwise we are unable to process your return and will send items back to you. Please note- if you have ordered your shoes through one of our stockists, you should contact them directly before returning your items.
We are happy to offer a refund or an exchange provided returns arrive back with us within 28 days of delivery*, providing shoes are returned in their original condition with no marks or blemishes, in their original packaging (which should also be in pristine condition). Please note shoes have a beautifully soft leather sole, which marks easily. Only try them on in a soft carpeted area, as even wooden floors can cause damage & we are only able to exchange or refund goods in their original, perfect condition. Your shoes have a protective film on the soles- please note once this is removed shoes are non-returnable.
The cost of return postage and loss of any items returned to us is your responsibility and we therefore recommend that you use a delivery service that insures you for the value of the goods. Please complete the returns form located on the reverse of your packing note, and enclose with your returned items, all returned parcels must be clearly marked as ‘Returned Goods'. Please contact us if you require any assistance on 0121 433 5492 or email our customer services team.
You will be notified by email once your exchange or refund has been actioned. For returns within the UK please allow up to 7 working days depending on the delivery service used and allow longer for international returns.
*Under £100, Discount and Sale shoes – within 14 days of delivery / Exempt from free UK Shipping